Thank you for choosing hzyoutop.com’s bedding! We are committed to providing you with high-quality products and a pleasant shopping experience. To ensure your satisfaction with your purchase, we have established the following return and exchange policy to handle return and exchange requests due to quality issues or other reasons.
Scope of Returns and Exchanges Our return and exchange policy applies to the following situations: Product Quality Issues: If the product has quality issues such as manufacturing defects, damage, or breakage.
Incorrect Product: If the product you received does not match your order.
Unopened and Unused Product: For unopened and unused products, we offer a refund or exchange service.
Please note that the following situations do not qualify for returns or exchanges: The product has been used or washed.
Product tags or packaging have been removed or damaged.
Gift cards or other special items.
Return and Exchange Application Process If you need to return or exchange an item, please follow these steps: Notify Customer Service: Please contact our customer service team within 30 days of receiving the product, explaining your reason for return or exchange.
Provide Order Information: Please provide your order number, purchase date, and detailed product information. For returns or exchanges due to quality issues or incorrect items, please attach photos of the product to help us process your request more quickly.
Fill out the return/exchange form: You may need to fill out a return/exchange application form as required by us. We will provide you with a return address and relevant instructions.
Return the item: After receiving your return/exchange application, we will provide you with a return address and assist you in arranging the return. Please ensure the item is in its original packaging and is unused, undamaged, or contaminated.
Confirm return: After the returned item is sent back, we will inspect it. If the item meets the return/exchange conditions, we will process the refund or exchange as soon as possible.
Refund Policy
Refund Time: Once we receive the returned item and confirm that it meets the return conditions, the refund will be processed within 5 to 7 business days and will be returned to the method of your original payment.
Refund Amount: The refund amount will include the purchase price of the item and the shipping cost you paid (if the item itself has a quality issue or the wrong item was sent). If the return is not due to a quality issue or the wrong item was sent, the shipping cost will be borne by the customer.
Processing Fees: For returns due to personal reasons (such as the item not fitting), we may charge a small processing fee, the exact amount of which will depend on the specific circumstances.
Exchange Policy If you receive a product with quality issues or that does not match your order, we will provide a free exchange service. The exchanged item will be reshipped according to your needs, and you will not need to pay additional shipping fees.
If you request an exchange only due to personal reasons such as dislike or incorrect size, we will provide an exchange service, but you will need to pay for new shipping.
Return and Exchange Related Fees
Free Returns and Exchanges: For returns and exchanges due to product quality issues or order errors, we will bear the shipping costs. We will provide a return label or arrange for pickup.
Paid Returns and Exchanges: For returns and exchanges due to personal reasons, the customer is responsible for the return shipping costs.
Transportation Damage: If the goods are damaged during transportation, please take photos and notify us immediately upon receiving the package. We will provide return and exchange services and bear the return shipping costs for you.
Returns and Exchanges of Special Items
Hygiene Products: For hygiene reasons, certain bedding items (such as pillows, mattresses, etc.) cannot be returned or exchanged once opened and used, unless there is a quality issue.
Product Inspection After returning the item, our customer service team will inspect it. Returned items must be in their original packaging, unused, and undamaged. We will not accept returns or exchanges if the item is damaged, used, or has obvious signs of human-caused damage.
How to Avoid Returns and Exchanges To avoid unnecessary returns and exchanges, please confirm the product specifications before purchasing. If you have any questions about the product or need assistance, please feel free to contact our customer service team; we will be happy to help you.
After-Sales Service Support We are committed to providing you with the best after-sales service. If you have any questions or problems during the return and exchange process, please feel free to contact our customer service team; we will provide you with timely support.
