Thank you for choosing hzyoutop.com to shop! To ensure your bedding order is delivered promptly and safely, we have listed our shipping terms and policies here. We are committed to providing you with fast, safe, and reliable delivery services. Below are our shipping terms:
Shipping Scope We currently offer international shipping services. For customers in other countries or regions, we recommend contacting customer service directly for more information about international shipping.
Import/Export Standards Domestic Shipping: All products comply with the product quality standards and import/export regulations of the host country. We ensure that every item maintains high quality and meets safety and hygiene requirements during transportation.
International Shipping: All imported and exported goods will comply with the import regulations of the relevant countries and regions. We will ensure that all goods are transported through legal channels and meet the import/export standards and safety requirements of the target country.
Shipping Time Domestic Shipping Time: Standard Shipping: Expect delivery within 3-7 business days, with a maximum period of 7-12 days, depending on your location. Delivery times to more distant areas may be slightly longer.
Express Shipping: If you choose expedited shipping, it is expected to arrive within 3 to5 business days, depending on your location.
Shipping time may be affected by unforeseen circumstances such as holidays and weather conditions. We will do our best to ensure on-time delivery and will notify you in advance of any possible delays.
International Shipping Time: For international delivery services, shipping time is typically 7 to 21 business days, depending on the logistics situation and customs processing speed in the destination country.
Delivery Fees Domestic Delivery Fees: Delivery fees will be calculated based on your location, delivery method (standard or express), and order weight. You can view detailed delivery fees at checkout.
International Delivery Fees: If applicable, international delivery fees will vary based on the destination country, order weight, and delivery method. Detailed quotes for international delivery fees will be provided at checkout.
Delivery Methods and Logistics Partners We partner with the following logistics companies to ensure your orders are delivered on time and safely: Domestic Delivery:
POS Malaysia: We partner with POS Malaysia to provide nationwide standard delivery services, ensuring every order is delivered safely.
J&T Express: For expedited delivery, we partner with J&T Express to provide faster logistics services.
Lalamove: In some cities, we also offer Lalamove delivery service for same-day or fast delivery.
International Shipping: DHL: We partner with DHL to provide fast and secure international shipping.
FedEx: For some destination countries, we also offer FedEx as an international logistics partner.
UPS: In some cases, UPS can also be our international logistics partner to ensure timely delivery of packages.
Shipping Confirmation and Tracking Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package’s status in real time on the logistics company’s website.
If you do not receive a shipping confirmation or tracking number, please contact our customer service team for immediate assistance.
Address Accuracy Please ensure that the shipping address you enter at checkout is accurate. Any additional costs and delivery issues arising from incorrect or incomplete addresses that may result in failed or delayed delivery will be your responsibility.
Issues and Delays
Delivery Delays: Although we work with reliable logistics companies, delays may occur in certain situations, such as severe weather, traffic problems, or peak holiday periods. If your package has not arrived by the expected delivery time, please contact us immediately, and we will help you track and resolve the issue.
Lost Packages: If your package is lost or damaged during delivery, please contact us immediately. We will assist you in the investigation and ensure the problem is resolved.
Delivery to Remote Areas Delivery delays and higher shipping costs may occur in some remote areas. If your address is in a remote area, we may contact you to confirm additional delivery fees or delivery time.
Gift Wrapping and Delivery If you need to give the bedding as a gift, please select the gift wrapping option at checkout. We will provide beautiful wrapping for your order and ensure the package arrives safely.
Goods Inspection When you receive your package, please check that the packaging is intact upon signing for it. If the package is damaged during transit or has other abnormalities, please contact the delivery company or our customer service team immediately. We will assist you with any delivery issues and ensure you receive goods that meet our standards.
Returns and Exchanges Our return and exchange policy details potential issues that may arise during shipping. If you receive damaged or incorrect goods, you can submit an application according to our return and exchange policy. The return or exchange process will be processed as quickly as possible.
