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  • Malaysian ringgit (RM) - MYR
  • Euro (€) - EUR
Fast shipping within the EU | Shipped from our Malaysian warehouse
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Malaysian ringgit (RM) - MYR
  • Malaysian ringgit (RM) - MYR
  • Euro (€) - EUR
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Delivery And Shipping

Welcome to PATRICIUS GLOBAL GROUP SDN. BHD. We are committed to delivering our premium bedding products to our European customers with speed, transparency, and reliability. By placing an order on our website, you agree to the following shipping terms.

  1. Shipping Destinations & Partners
    We primarily serve customers across Europe. To ensure the safety and speed of your luxury bedding, we partner with world-leading express carriers to provide end-to-end tracking:

DHL Express (Priority)

FedEx (Priority)

UPS (Worldwide Saver/Expedited)

Shipping Origin: All orders are dispatched directly from our professional fulfillment center in Ipoh, Malaysia.

  1. Processing & Delivery Times
    We prioritize fast fulfillment to ensure your bedding arrives promptly:

Order Processing: Orders are typically processed and dispatched within 1 – 3 business days .

Estimated Delivery Time: Once dispatched, the estimated delivery window to Europe is 7 – 9 business days.

Note: These are estimates. While we strive for punctuality, delivery times may vary due to customs clearance procedures or remote area logistics beyond our control.

  1. Real-Time Order Tracking
    Transparency is our priority. Automated tracking notifications will be sent to your registered email at the following milestones:

Order Confirmed: Immediately after successful payment.

Order Dispatched: Including your unique tracking number and carrier portal link.

Out for Delivery: When the local courier is scheduled for final delivery to your door.

  1. Customs, Duties, and Taxes (Important for EU & UK Customers)
    As your order is shipped internationally from Malaysia:

Import Liabilities: Orders may be subject to Import VAT, Customs Duties, or Administrative/Brokerage Fees levied by your destination country’s customs authority.

Payment: These charges are not included in our checkout price and are typically collected by the carrier (DHL/FedEx/UPS) before or at the time of delivery.

Responsibility: The recipient is the “Importer of Record” and is responsible for complying with local regulations and paying these fees. We recommend checking with your local customs office for specific rates before ordering.

  1. Delayed or Lost Packages
    If your order exceeds the standard estimated delivery window:

Investigation: We will immediately open a formal investigation with the carrier.

Resolution: If the package is confirmed lost or delayed beyond 30 days due to logistical errors, we offer two options:

Option A: A full refund to your original payment method.

Option B: A one-time free replacement shipment of the original items.

  1. Shipping & Return Address

41A LINTASAN PERAJURIT 6, TAMAN PERAK,
31400 Ipoh, PERAK, Malaysia.

  1. Contact Us
    For any inquiries regarding your shipment, please contact our support team:

Email: patriciusglobalgroup@gmail.com

Phone: +60 109573821

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