Faq Center

1. Payment & Security

Which payment methods do you accept?

To ensure a secure and seamless checkout experience, we accept a comprehensive range of globally recognised payment methods, including:

Credit/Debit Cards: Visa, Mastercard, and American Express.

Digital Wallets: Apple Pay and Google Pay.

Local E-wallets: Various regional secure e-wallet options are available at checkout.

Is my payment information secure?

Security is our utmost priority. All transactions are processed via encrypted channels compliant with PCI-DSS standards. We do not store your full card details on our servers; your payment information is handled exclusively and securely by our licensed payment processor, Stripe.

2. Shipping & Delivery

Where do you ship from and which regions do you serve?

Our premium bedding products are dispatched directly from our corporate warehouse in Ipoh, Malaysia. We specialise in serving customers throughout Europe, ensuring international quality standards are strictly maintained for every order.

What are the shipping times and tracking procedures?

We partner with leading global carriers, including DHL Priority, FedEx, and UPS Priority, for expedited delivery:

Order Processing: 1–3 business days.

Estimated Delivery: 7–9 business days post-dispatch.

Automated Tracking: Upon dispatch, our system will automatically send itemised tracking updates to your registered email address at critical milestones (e.g., shipment, arrival at local hub, and out for delivery).

What happens if my order is delayed?

If your package exceeds the standard delivery timeframe, we will immediately initiate a formal investigation with the carrier. Depending on the investigation’s findings, we will provide either a full refund or a complimentary replacement to guarantee your satisfaction.

3. Returns, Refunds & Cancellations

What is the “Right of Withdrawal” for European customers?

In strict accordance with European Union consumer protection regulations, customers residing in Europe possess the Right of Withdrawal. You may cancel your purchase within 14 days of receiving your goods without providing a reason, provided the items remain in their original, unused condition and packaging.

How do I handle damaged or defective items?

We maintain rigorous quality control; however, if you receive a damaged or defective product:

Contact our support team via email (patriciusglobalgroup@gmail.com) within 14 days of receipt.

Submit clear photographic evidence of the defect or damage.

Verification & Resolution: To offer the most efficient service, you are not required to return the damaged item. Your claim will be reviewed by our Quality Assurance team within 48 hours. Upon successful verification, we will issue a full refund or a replacement at no additional cost.

When will I receive my refund?

Approved refunds are credited back to your original payment method. Please allow 5–10 business days for the credit to appear on your statement, subject to your financial institution’s processing times.

4. Company Information

Company Name: PATRICIUS GLOBAL GROUP SDN. BHD.

Registration Address: 41A Lintasan Perajurit 6, Taman Perak, 31400 Ipoh, Perak, Malaysia.

Contact Email: patriciusglobalgroup@gmail.com

Contact Phone: +60 109573821