Privacy services

This Privacy Policy describes how PATRICIUS GLOBAL GROUP SDN. BHD. (hereinafter referred to as “the Company”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and the EU General Data Protection Regulation (GDPR).

1. DATA CONTROLLER
   For the purposes of applicable data protection laws, the Data Controller responsible for your personal information is:

Company Name: PATRICIUS GLOBAL GROUP SDN. BHD.

Address: 41A LINTASAN PERAJURIT 6 TAMAN PERAK 31400 Ipoh PERAK, Malaysia.

Email: patriciusglobalgroup@gmail.com

Telephone: +60 109573821

2. INFORMATION WE COLLECT
   We collect information necessary to fulfil your order and improve our services, including:

Identity & Contact Data: Name, shipping address, billing address, email address, and telephone number.

Transaction Data: Details about products purchased, order date, and amount paid.

Technical Data: IP address, browser type, time zone settings, and cookies to ensure website functionality.

3. PAYMENT PROCESSING (STRIPE)
   To provide a secure shopping experience, all financial transactions are handled by our third-party payment processor, Stripe.

Processing Method: When you provide your payment details at checkout, they are encrypted and transmitted directly to Stripe.

No Local Storage: PATRICIUS GLOBAL GROUP SDN. BHD. does not store, process, or have access to your full credit/debit card numbers or CVV codes on our servers.

Compliance: Stripe is certified as a PCI Level 1 Service Provider, the most stringent level of certification available in the payments industry. Your data is processed in accordance with Stripe’s Privacy Policy.

4. DATA RETENTION PERIODS
   We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Financial & Transactional Records: In accordance with the Malaysian Income Tax Act 1967 and European tax regulations, we retain records of sales and financial transactions for a period of seven (7) years.

Customer Support Data: Information provided for enquiries or after-sales support is retained for two (2) years from the date of the last interaction to facilitate potential disputes or warranty claims.

Marketing Data: If you have consented to receive marketing materials, we retain your data until you withdraw your consent (unsubscribe).

5. LEGAL BASIS FOR PROCESSING (GDPR COMPLIANCE)
   If you are a resident of the European Economic Area (EEA), we process your data based on:

Contractual Necessity: To fulfil your order of bedding products.

Legal Obligation: To comply with tax and statutory audit laws.

Legitimate Interests: To prevent fraud and improve our website performance.

6. INTERNATIONAL DATA TRANSFERS
   As we are located in Malaysia, your data will be transferred from the EEA/UK to our servers in Malaysia. We implement Standard Contractual Clauses (SCCs) and robust encryption to ensure your data receives a level of protection equivalent to that required under European law.
7. LIMITATION OF LIABILITY & MERCHANT PROTECTION
   Data Accuracy: Users are responsible for providing accurate and current information. We shall not be held liable for delivery failures resulting from incorrect address data provided by the user.

Third-Party Links: Our website may contain links to external sites. We do not assume responsibility for the privacy practices or content of third-party websites.

8. YOUR LEGAL RIGHTS
   Under the PDPA and GDPR, you have the right to:

Request access to the personal data we hold about you.

Request the rectification of incorrect data.

Request the erasure of your data (“Right to be Forgotten”), subject to our legal retention obligations.

Object to or restrict the processing of your data.

To exercise these rights, please contact our Data Protection Officer at patriciusglobalgroup@gmail.com.

9. COOKIES
   Our website uses cookies to enhance user experience and analyse traffic. You may choose to disable cookies through your browser settings, though this may affect the functionality of the checkout process.