Returns Or Exchanges

At PATRICIUS GLOBAL GROUP SDN. BHD., we strive to provide our European and international customers with premium bedding products and a seamless shopping experience. This policy outlines your rights regarding cancellations, returns, and refunds, ensuring compliance with the Malaysian Consumer Protection Act and the European Union Consumer Rights Directive.

1. Order Cancellation
   We understand that plans can change. Our cancellation policy is designed to be fair to both the customer and the merchant:

Cancellation Prior to Dispatch: You may request a full cancellation and refund at any time before your order has been dispatched from our warehouse (typically within the 1-3 business day processing window). To cancel, please email us immediately at patriciusglobalgroup@gmail.com with your Order Number.

Cancellation After Dispatch: Once an order has been handed over to our carriers (DHL, FedEx, or UPS) and a tracking number has been generated, the order can no longer be cancelled. In such cases, you must receive the package and follow our Right of Withdrawal process to return the goods to our Malaysian facility.

Refund Processing: All approved cancellations will be refunded in full to the original payment method (Visa, Mastercard, American Express, Apple Pay, Google Pay, or Digital Wallet). Please allow 5–10 business days for the credit to appear on your statement.

2. Shipping and Delivery
   All products are dispatched from our central warehouse in Malaysia.

Order Processing: Orders are processed and dispatched within 1–3 business days.

Estimated Delivery: We partner with premium carriers, including DHL, FedEx, and UPS (Priority Services), to ensure a delivery timeframe of 7–9 business days to Europe .

Order Tracking: From the moment of dispatch to local delivery, automated tracking notifications will be sent to the email address provided at checkout.

Delayed Shipments: If your order exceeds the standard delivery timeframe, we will initiate a formal investigation with the carrier. Depending on the investigation’s outcome, we reserve the right to offer a full refund or a complimentary reshipment.

3. Right of Withdrawal (14-Day Cooling-Off Period)
   In accordance with EU Consumer Protection Laws, customers residing in the European Union have the right to withdraw from their purchase within 14 days of receiving the goods without giving any reason.

To exercise this right, you must inform us of your decision via email at patriciusglobalgroup@gmail.com.

Hygiene Condition: Due to the nature of bedding products, items must be returned in their original, unused condition and in their original packaging. For health and hygiene reasons, items that have been used or washed cannot be accepted for return under the “Right of Withdrawal” unless they are defective.

4. Damaged, Defective, or Incorrect Items
   We maintain strict quality control; however, if you receive a product that is damaged or defective:

No Return Required: You are not required to return damaged or defective items.

Procedure: Please contact our support team via email within 14 days of receipt, providing clear photographic evidence of the damage or defect.

Resolution: Once verified, we will issue a full refund or a replacement at no additional cost to you.

5. Return Process
   If a return is required (under the Right of Withdrawal), the goods must be shipped back to our facility in Malaysia at the following address:

PATRICIUS GLOBAL GROUP SDN. BHD.
41A LINTASAN PERAJURIT 6 TAMAN PERAK
31400 Ipoh, PERAK, Malaysia

Please note: Unless the item is defective, the cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

6. Refunds and Payment Methods
   Once your return is received and inspected, or your claim for a defective item is approved, we will process your refund.

Method of Refund: All refunds will be credited back to the original method of payment used during purchase.

Supported Payment Gateways: We accept and refund via Visa, Mastercard, American Express, Apple Pay, Google Pay, and recognised Digital Wallets.

Timeline: Refunds typically appear in your account within 5–10 business days, depending on your financial institution’s processing times.

7. Limitation of Liability
   PATRICIUS GLOBAL GROUP SDN. BHD. ensures all product imagery and descriptions are accurate and original. Slight variations in colour due to digital display settings shall not constitute a defect.
8. Contact Information
   For any enquiries regarding returns or refunds, please contact our legal and support department:

Company Name: PATRICIUS GLOBAL GROUP SDN. BHD.

Email: patriciusglobalgroup@gmail.com

Telephone: +60 109573821

Address: 41A LINTASAN PERAJURIT 6 TAMAN PERAK 31400 Ipoh PERAK, Malaysia.