Malaysian ringgit (RM) - MYR
  • Malaysian ringgit (RM) - MYR
  • Euro (€) - EUR
Fast shipping within the EU | Shipped from our Malaysian warehouse
Faq Center
Wishlist
Wishlist

No products in the wishlist.

Return To Shop
Cart

No products in the cart.

Return To Shop
Shopping cart (0)
Subtotal: RM0.00

View cartCheckout

Malaysian ringgit (RM) - MYR
  • Malaysian ringgit (RM) - MYR
  • Euro (€) - EUR
Return to previous page

Terms Of Service

  1. OVERVIEW
    This website is operated by PATRICIUS GLOBAL GROUP SDN. BHD. . Throughout the site, the terms “we”, “us” and “our” refer to PATRICIUS GLOBAL GROUP SDN. BHD. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing bedding products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

  1. BUSINESS INFORMATION
    Company Name: PATRICIUS GLOBAL GROUP SDN. BHD.

Registered Address: 41A LINTASAN PERAJURIT 6 TAMAN PERAK 31400 Ipoh PERAK, Malaysia.

Contact Email: patriciusglobalgroup@gmail.com

Telephone: +60 109573821

  1. SHIPPING AND DELIVERY POLICY
    We specialise in high-quality bedding products dispatched from our warehouse in Malaysia to our customers in Europe.

Logistics Partners: We cooperate with premium carriers including DHL, FedEx, and UPS (Priority Services) to ensure secure and efficient delivery.

Processing Time: Orders are typically processed and dispatched within 1 to 3 business days following payment confirmation.

Estimated Delivery Time: The standard delivery window for European destinations is 7 to 9 business days.

Order Tracking: Transparency is our priority. Automated tracking notifications will be sent to your registered email address at key milestones: upon dispatch, arrival at international sorting hubs, and when the package is out for local delivery.

Extended Delays: Should an order exceed the standard delivery window, we will initiate a formal investigation with the carrier. Depending on the findings, we reserve the right to issue a full refund or arrange a complimentary replacement.

  1. TRANSFER OF RISK AND OWNERSHIP
    In strict accordance with the EU Consumer Rights Directive, the risk of loss or damage to the goods remains with PATRICIUS GLOBAL GROUP SDN. BHD. until the physical possession of the goods is transferred to you or a third party indicated by you (other than the carrier). Ownership of the products will pass to you only upon successful delivery and receipt of full payment.
  2. RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)
    If you are a consumer residing in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.

Withdrawal Period: The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Notification: To exercise the right of withdrawal, you must inform us via email at patriciusglobalgroup@gmail.com of your decision to withdraw from this contract by an unequivocal statement.

  1. DEFECTIVE OR DAMAGED GOODS
    We take pride in our product quality. However, if you receive an item that is damaged or defective:

Reporting: Please contact our after-sales support via email within 14 days of receipt, providing clear photographic or video evidence of the defect.

Resolution: Upon verification of the evidence, we will, at your preference, issue a full refund or send a replacement at no additional cost to you.

Refunds will be processed back to the original payment method used during the purchase within 5-10 business days.

  1. GOVERNING LAW AND JURISDICTION
    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malaysia. However, as we provide services to European consumers, this choice of law does not deprive the consumer of the protection afforded by the mandatory provisions of the law of the country where the consumer has their habitual residence.
  2. LIMITATION OF LIABILITY
    PATRICIUS GLOBAL GROUP SDN. BHD. shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products. Our total liability to you for any claim arising out of the purchase of products shall not exceed the amount paid for said products.
  3. CONTACT INFORMATION
    Questions about the Terms of Service should be sent to us at:
    PATRICIUS GLOBAL GROUP SDN. BHD.
    Email: patriciusglobalgroup@gmail.com
    Address: 41A LINTASAN PERAJURIT 6 TAMAN PERAK 31400 Ipoh PERAK, Malaysia.
Home
Shop
Contact us
Enjoy cloud-like comfort every night.
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.